Hillary Hartley has worked for NIC and its portals for over a decade, starting at Arkansas.gov in 1997. In her current role as Director of Integrated Marketing, Hillary oversees NIC’s Web design, usability and social media programs. She is a frequent speaker on social networking trends and Web 2.0 best practices for government. Follow Hillary on Twitter for “Gov 2.0” news, as well as a taste of life in the San Francisco Bay Area.